Warranty & Return Policy

When you place your order through the nuYOU LED e-shop (nuyouled.com), and for the variety of products, you have the option to cancel your order on the same day you placed it.

You have 30 days to change your mind.

If you change your mind, you can return the products you have ordered within 30 days, with your purchase receipt, your order form, your confirmation mail and your credit card stub (in case you have paid with your credit card). Returns need to be received in like-new condition with all genuine accessories and packaging. All returns received with damaged or absent components may be subject to additional fees. If applicable, these fees will be subtracted from the refunded amount. For any information you need, you can contact us at  support@nuyouled.com

You can return the products you have bought from the nuYOU LED online store (nuyouled.com). The charge for your product transfer depends on your postal code and the product weight.

Regardless of the way you choose to apply for the product return, the withdrawal request applies from the date you applied for the product withdrawal. A 20% restocking fee will be charged on returned purchases. Any light not returned in its original condition or missing accessories will be refused and returned to the shipper.

The products you wish to return must be in excellent condition and the package closed. You are responsible for the products return fee, unless the product falls within the guarantee issue due to defective construction. In case you open the product package, make sure to return it in excellent condition along with all its parts and accessories. You agree to maintain the product’s condition from the moment they are delivered to you until you deliver them at the nuYOU LED.

In case the products are not returned within 30 days, nuYOU LED LLC has the right to deny any return or product replacement. In any case the maximum return or replacement time limit cannot be extended more than 30 calendar days from the delivery date.

Besides the rights provided by the return policy, all consumer rights from the existing laws and ordinance regarding the sales agreement and any right coming up from the product guarantee terms, are applied.

Returned products delivery

In case you wish to return products because you changed your mind, you are charged with the immediate product return fee. The returned products pick up can take place only at the address you have stated for their delivery and which you have provided to us in writing.

You agree to provide nuYOU LED LLC with as many details as possible regarding the product delivery address, the floor, possible access difficulties for our service partners, elevators, narrow stairs et. In order to facilitate the delivery procedure, you agree to provide suitable access at the delivery place.

If you meet the return conditions, we will refund, the same way you made the original transaction (credit card, Klarna, PayPal), unless you wish another refund way, for which you must inform us in writing. All international returns are required to ship to our manufacturer.

Refund for the returning products will take place as soon as possible. In any case it will take place once you inform us in writing for the return request and once the products are delivered to us from our service partners.

Withdrawal right does not apply in the following cases:

a) Goods provision or service supply which price depends on the financial market variation, that is not possible to be controlled and can occur within the withdrawal deadline.

b) Goods provision constructed with your requirements as a consumer or clearly personalized.

c) Goods provision after the delivery, due to their nature are inextricably mixed with other items.

Warranty

nuYOU LED LLC is liable for any damage to products caused by a defect in its product. Any agreement to restrict or exempt the producer from liability is void. Claims against the producer for damages are barred for 30 days after the injured party should have been informed of the damage, defect and identity of the producer.

If throughout the applicable warranty duration you submit a valid request to the Company, nuYOU LED will, at its decision, (i) repair the Products at no charge, applying new or refurbished replacement products or parts of Products, or (ii) substitute the Product with an equivalent product at no cost, or (iii) provide a refund of the purchase price. Shipping and handling charges may implement except where prohibited by applicable law.

For the first 14 days, nuYOU LED will be liable for all shipping costs related to your request; after this, the buyer will be responsible for product shipping charges and associated coverage.

Any replacement will be warranted for the rest of the initial warranty period.

Finally, nuYOU LED has against you all the obligations provided in the Civil Code for the seller. Especially in case of a defect of the product, we sell you can (a) request its repair without your charge or its replacement with another unless this is impossible or requires disproportionate costs (b) to request the reduction of the price and (c) to back off, unless it is an insignificant real defect. The above obligations do not apply. In any case, the products must be accompanied by the necessary legal documents and receipts, which are also valid to cover the Guarantee Contracts and are not transferred from buyer to buyer. These obligations, in any case, shall be barred within two years.