Order, Shipping & Returns

If I am not satisfied, can I return my device?

If you are unsatisfied for whatever reason within 30 days, you may request a refund. However, the device must be in the same condition as when you received it and include all accessories. Fees related to shipping are non-refundable.

What is the warranty on my device?

We will happily fix or replace your device within 3 years of the purchase date if there is something wrong with it. We will make every effort to get you another device back to you as soon as possible. All cases will be assessed on an individual basis.

What is the shipping cost, duration and location?

All shipping within the USA is free, while world-wide shipping is available at a small fee. You can expect handling time of 1-5 days and shipping times of 2-7 days. You can expect your delivery within 3-14 days. We offer expedited shipping options through UPS, DHL and DPEX.

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Frequently Asked Questions

How should I use my nuMAX, nuRED or nuISO?

We recommend 10-minute sessions for each treatment, standing 6-12 inches away from the device. This will ensure maximum benefits for your cellular health, penetrating down to the deep tissue treatment.

Is eye protection required?

While not required, wearing eye protection is recommended. Especially at first, the LEDs may appear bright to your eyes and may take some time adjusting to. An alternative is keeping your eyes closed until it is comfortable to open them. If you have any questions or concerns, please consult your healthcare provider.

Why do the near infrared LEDs on my nuMAX, nuRED or nuISO look like they’re not working?

The wavelengths actually appear invisible to the human eye as it is only capable of seeing 760nm, while each nuYOU LED device uses an 850nm wavelength with its near infrared LEDs, making it virtually invisible for you to see.

Red vs near infrared wavelengths?

Red and near infrared light have both been shown to enhance your function at a cellular level. Red light penetrates your skin at a more surface level, leading to enhanced skin health and increased collagen production. Near infrared light penetrates your skin on a deeper level, increasing muscle recovery and reducing joint pain. Both have tremendous benefits for their own reasons.

Can I wear clothes when using the device?

You may wear clothes or no clothes at all during a treatment session. What is recommended is whatever part of your body you are looking to treat, to have direct skin exposure for maximum benefit.

Will red light therapy negatively interfere with the medication I take?

Hundreds of clinical studies have showed light therapy to be safe. However, if you are taking medications like Tetracycline, Digoxin, Retin A, and/or other photosensitizing drugs, it’s recommended that you consult your healthcare provider prior to using the nuMAX, nuRED, nuISO or nuGLOW.

Is it safe for children to use the nuMAX, nuRED, nuISO or nuGLOW?

Studies have shown that red light therapy is safe and efficacious. However, we recommend consulting with your healthcare professional if you have any concerns.

How soon can I expect results?

You can expect to see results almost right away! Studies have shown participants feel better just after one treatment, with more energy and mental clarity. However, by exposing your body over time to red lights benefits, you should expect to see the most significant results.

How come my panel is not turning on?

Ensure that the power cord is fully pushed all the way into the power input. With first time use, the parts may feel a little stiff and require a little more force as the materials are brand new. As well, you may try plugging the light into an alternate outlet. If the panel happen to still not be lighting up, ensure that the red master power switch at the back of the light is in the ON position and lit up. If none of these solutions seem to be working, please contact us directly.

Why is the second nuMAX 300 panel connected not lighting up? Why is it not being controlled by the first panel?

Please ensure the patch cord is pushed in all the way into the plug on the light. As well, the red master power switch is turned to the ON position and lit up. For digital control, make sure that the digital cable is plugged into both lights, “LEAD in OUT” and “FOLLOW in IN”. Also, check if the light that is plugged in from the wall – the “LEAD” light – has its black switch set to “LEAD”. The other light that is plugged into the “LEAD” light should have its switch set to “FOLLOW.” If none of these solutions seem to be working, please contact us directly.

Technical & Safety Information

Safety Considerations

Using a nuYOU LED therapy device in a different way than described in this manual automatically voids the warranty and could result in serious injury. nuYOU LED therapy lights are electrical devices. As such to prevent electrical shock, you must adhere to these safety considerations:

• Do not submerge your device under water or get wet.

Do not use water or liquids when washing your device.

Do not use wet hands when touching the device, plugs or switches when operating this device.

Do not touch any part of the device with wet or damp skin.

• Do not pull the cord of the device or use the cord to lift or carry it. In the event the cord is damaged, do not use the device.

• Do not use the device if it has been dropped, left outside, or has encountered water or liquids.

• Do not use the device on or near heated surfaces use on or near heated surfaces.

• Do not modify, or attempt to modify or repair, this equipment. User-serviceable parts are not included.

Do not use or store your device in hot temperatures that exceed 130°F (54°C).